More thoughts on the importance of direct observation of care, at the Oxford University Press blog:
http://blog.oup.com/2016/02/undercover-observation-health-care/
Saul Weiner and Alan Schwartz
Home » Uncategorized » Why we need “mystery shoppers” in health care
More thoughts on the importance of direct observation of care, at the Oxford University Press blog:
http://blog.oup.com/2016/02/undercover-observation-health-care/